Payment methods and invoices
Manage your payment methods, view invoices, and update billing information.
What Payment Methods Does TubeAnalytics Accept?
Payment methods in TubeAnalytics are the ways you can pay for your subscription, including credit cards and digital wallets. TubeAnalytics uses Creem for secure payment processing — you can manage your payment methods, download invoices, and update billing details directly from your account settings.
What Payment Options Are Available?
- Credit and debit cards: Visa, Mastercard, American Express, Discover
- Apple Pay and Google Pay (on supported browsers)
- Bank transfers (ACH): Available for annual Agency plan subscribers
- Invoicing: Available for annual Agency plans — contact support
How Do I Add or Update a Payment Method?
- Go to Settings > Billing
- Click 'Payment Methods'
- Click 'Add Payment Method'
- Enter your card details (processed securely by Creem)
- Set as default if you want future charges to use this card
How Do I View and Download Invoices?
All invoices are available in Settings > Billing > Invoice History. Each invoice shows the billing period, plan, amount charged, and payment status. Click any invoice to download a PDF version suitable for expense reporting.
How Do I Update Billing Information?
To update the name, address, or company name on your invoices, go to Settings > Billing > Billing Details. Changes here apply to future invoices only — past invoices cannot be retroactively modified.
What Happens If a Payment Fails?
If a payment fails, TubeAnalytics will retry automatically 3 times over 7 days. You'll receive email notifications for each failed attempt. After 3 failed attempts, your account will be downgraded to the Starter plan until payment is resolved. Your data is preserved during this period.
Card information is never stored on TubeAnalytics servers. All payment data is handled directly by Creem, which is PCI DSS Level 1 compliant — the highest level of payment security certification.
For teams with multiple admins, you can add a shared corporate card rather than using a personal card. This avoids disruption if the original admin leaves the team.
FAQ: Payment Methods
Is my payment information secure?
Yes, all payment data is handled by Creem, which is PCI DSS Level 1 compliant — the highest level of payment security certification. No card details are stored on TubeAnalytics servers.
Can I get invoices for tax purposes?
Yes, all your invoices are available in the Invoice History section. Each invoice includes your billing details and can be downloaded as a PDF for expense reporting.
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